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Job Title: Part-Time Client Help Desk Position
Department: Operations
Revision Date: February 2019

POSITION OVERVIEW

FedComp is seeking a new addition to our Client Help Desk team. We are an industry leader in providing financial software for small credit unions since 1984 and currently support credit unions in the United States, Caribbean, and the United Kingdom.

Essential Job Functions

This position is a part-time, remote position, typically working from 10:00am to 2:00pm ET. As a client help desk analyst, the employee would answer 1st and 2nd level application telephone support and problem resolution calls, and work on special projects, as assigned. At the heart of this position is FedComp’s world-class level of service that our clients have come to expect, generating us over 97% client satisfaction ratings on our support surveys.

Education and Experience Requirements:

  • A bachelor’s degree in business or technology, or equivalent work experience
  • A minimum of 3 years of customer support, preferably client help desk
  • A minimum of 1 year experience in the credit union or banking industry or 2 years in accounting for business
  • A working knowledge of Microsoft Windows
  • Proficiency in Microsoft Word and Excel
  • Knowledge of SQL preferred
  • Positive, upbeat, phone communication style with the ability to clearly articulate solutions
  • Ability to troubleshoot and address problems from different angles
  • Organized and proactive approach to work assignments

Other Requirements:

  • High speed internet service
  • Private office to be used daily

To apply, please send your cover letter and resume to

4 Software Packages
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Features
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PLATINUM CORE DATA PROCESSING
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24/7 QUALITY SUPPORT
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Credit Union Data
Processing Systems

Used in over 3500 credit unions